smallheader3

FAQ's

Answers to many of your questions can be found here. Simply click on a question to see the answer. If you don't find your answer here, please contact us with your question, and we will get back to you right away.

What do I need to use Tate Home Assistant?

To start enjoying the Tate Home Assistant: select your device, subscribe, and connect the device to your Wi-Fi network. Once you complete your private online registration, the secure system is ready to use.

How does the subscription work?

Services agreements for the device are for 12 months. You will receive email alerts when new features and upgrades are available.

How do Tate Home Assistant devices assure data privacy?

Tate Home Assistant devices do not use video cameras and do not record audio of users. Any data associated with a user profile, settings, custom prompts, and reports is privately stored on our server; and only authorized users, family, and care providers can access the information.

If I run into a question, how can I get support?

We have designed the Assistant devices to be as easy to use as possible. Set-up usually takes less than 10 minutes, including connecting the device to your Wi-Fi network and registering the device(s).

However, if you find that you need help with setting up or using the Tate Home Assistant, you can contact us at any time by email or by submitting a “help” ticket in your dashboard. One of our technicians will be glad to assist you.

Is there a quantity discount for organizations, facilities, or distributors?

We strive to make the Tate Home Assistant products affordable for everyone directly from our online store. Please contact us to discuss volume pricing.

What a great product! How can I help seniors get a Tate Home Assistant to use?

In addition to becoming a proud user of Tate Home Assistant devices, there are many ways you can help us to help others who would benefit from a device. Become a sponsor for another user, donate to our product development efforts, or join our developer team. Contact us for more information.

What does it mean to be a Tate Home Assistant Sponsor?

When you become a Sponsor, you are contributing money so that someone that needs a Tate Home Assistant device is able to have one. These users cannot afford a computer or the service fees that are needed without sponsorship support.